Serendi Market FAQs

Customer Support Hours: Monday - Friday: 9:00 AM - 6:00 PM KST

Saturday - Sunday: Closed

Holidays: Closed

Orders placed on weekends and holidays will start processing the following business/working day.

Q - changes to my order

Apologize for the inconvenience,

however, we are unable to make changes to your order.

If your order has not been processed out yet, what we can do is cancel the current order

so you can make a brand new order with which you prefer.

Q - check order status

If you created an account with us, you can log into your account

and on your dashboard go to "My Account". You will see a full history of your orders since the account has been active.

You can find the shipping status and tracking number from there.

Q - payment options

The payment options that we accept are: PayPal At this time, we do not accept purchase orders, cash, check or money orders.

Q - Cancel Order

We may be able to cancel your order for you if it hasn't been processed out yet.

If your order has already been processed to ship, we will be unable to cancel your order.

You are welcome to return the package to us for a full product refund.

When the package arrives, please either reject the package, or mark the unopened package as "Return to Sender" and drop it off at a local post office.

This will return the package back to us free of charge.

Q - Items are damaged

We apologize for the inconvenience.

Please contact hello@serendi-int.com with your order number full name and an image of the damaged

item and we will proceed quickly after confirmation.

Q - Missing Item

We're so sorry to hear of your concern.

Please check your inbox for and additional tracking information and note that the subject will be identical and may be condensed into one email thread.

If after you've looked into your inbox and you find no additional tracking information and your item is indeed missing,

please reach out to us and we will make sure to ship this ASAP.

Q - Order ship out

Orders will ship out within 2 to 3 business days from the time of purchase.

Please note our warehouse is closed on weekends and we are unable to ship out packages on these days.

Orders that are placed on weekends or holidays will be considered a next business day order.

Q - Wrong shipping address

If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you.

If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address.

We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package.

Q - split order

Unfortunately, we are unable to split ship your order.

Your order will ship out once all of the items in the order become available.