Refund and Return Policy
Changing Order and Cancellation
Contact at hello@serendi-int.com before such market closes. No modification may be accepted after its market has been closed.
1) General Refund or Return
Please contact at hello@serendi-int.com within 3 days of delivered date in order for refund or return.
Any item(s) which has been modified, used, or damaged by the customer will not be accepted for refund or return.
Any transaction and/or delivering fee can be applied during the refund process.
Refund or return will be processed within 3-5 business days once SERENDI MARKET received your return.
(Returned item(s) MUST be returned in unopened, and original condition in order to be refunded.)
Any transaction and/or delivering fee can be applied during the refund or return process.
2) Refund or Return due to any issue
Doctor prescription or any reasonable document may be shared at hello@serendi-int.com within 15 days of delivered date. Purchased item(s) must be returned to SERENDI MARKET location for its internal review.
SERENDI MARKET will review your document and item(s) and then, return or refund can be applied.
3) Refund or Return of defective item(s).
Picture, photo or other evidence of defective or damaged item(s) can be shared at hello@serendi-int.com within 3 days of delivered date.
Refund or return will be processed within 3-5 business days once SERENDI MARKET received your return.
4) Refund or Return for no defective items
Please contact at hello@serendi-int.com within 3 days of delivered date in order to request refund or return.
Any item(s) which has been modified, used, or damaged by the customer will not be accepted for refund or return.
Any transaction and/or delivering fee can be applied during the refund or return process.
Refund or return will be processed within 3-5 business days once SERENDI MARKET received your return.
(Returned item(s) MUST be returned in new and original condition in order to be refunded.)
5) Return Address:
SERENDI US, Inc.
9171 Wilshire Blvd #500, Beverly Hills, CA, USA 90210